1. Important information and who we are
Controller
Bizvisit SL, registered at C/ Arago 366, 08009 Barcelona, Spain, is the controller and responsible for your personal data.
In this Privacy Policy, "ChillCall," "we," "us," or "our" refers to Bizvisit SL operating the website ChillCall.com.
Contact details
If you have any questions about this Privacy Policy or how we process your personal data, you can contact us at:
Email: support@chillcall.com
Address: C/ Arago 366, 08009 Barcelona, Spain
2. The types of personal data we collect about you
Personal data means any information that can identify an individual directly or indirectly.
We may collect, use, store, and process the following types of personal data:
- Identity Data, such as your name, username, or similar identifier.
- Contact Data, such as your email address and phone number.
- Account Data, such as login details, account settings, and user preferences.
- Transaction Data, such as details about payments, purchases, invoices, or services you have ordered.
- Technical Data, such as IP address, browser type, device information, operating system, time zone, and other technology identifiers.
- Usage Data, such as information about how you use our website, services, pages, and features.
- Marketing and Communications Data, such as your preferences for receiving communications from us.
- Support Data, such as messages, requests, feedback, or other information you send to us.
We do not intentionally collect special categories of personal data, such as information about race, ethnicity, religion, health, political opinions, or biometric data, unless it is required for a specific service and legally permitted.
3. How your personal data is collected
We may collect personal data in the following ways:
Direct interactions
You may provide personal data when you:
- Fill in forms on our website.
- Register or create an account.
- Contact us by email or through support channels.
- Purchase or request a service.
- Subscribe to communications.
- Send feedback or support requests.
Automated technologies
When you use our website, we may automatically collect technical and usage data through cookies, server logs, analytics tools, and similar technologies.
Third parties or publicly available sources
We may receive personal data from third-party service providers, payment processors, analytics providers, advertising networks, or publicly available sources, where legally permitted.
4. How we use your personal data
We use your personal data only where we have a lawful basis to do so under applicable data protection laws, including the General Data Protection Regulation, known as GDPR.
We may use your personal data for the following purposes:
- To register you as a user.
- To provide, operate, and manage our website and services.
- To process payments, invoices, and transactions.
- To manage our relationship with you.
- To respond to questions, requests, or support inquiries.
- To improve our website, products, services, and user experience.
- To send service-related notifications.
- To send marketing communications, where permitted by law or where you have given consent.
- To detect, prevent, and address fraud, security issues, or misuse of our services.
- To comply with legal, tax, accounting, or regulatory obligations.
The lawful bases we may rely on include:
- Performance of a contract, where processing is necessary to provide services to you.
- Legitimate interests, where processing is necessary for our business operations and does not override your rights.
- Legal obligation, where we are required to process your data by law.
- Consent, where you have given us clear permission to process your data for a specific purpose.
5. Disclosures of your personal data
We may share your personal data with trusted third parties where necessary for business, operational, legal, or technical purposes.
This may include:
- Hosting and infrastructure providers.
- Payment processors.
- Analytics and performance tools.
- Email and communication service providers.
- Customer support tools.
- Professional advisers, such as lawyers, accountants, auditors, or insurers.
- Public authorities, regulators, or courts where legally required.
We require third parties to respect the security of your personal data and to process it only in accordance with applicable law and our instructions where required.
6. International transfers
Your personal data may be transferred outside the European Economic Area if this is necessary for the provision of our services or the use of third-party providers.
Where we transfer personal data outside the EEA, we will ensure that appropriate safeguards are in place, such as:
- An adequacy decision by the European Commission.
- Standard Contractual Clauses approved by the European Commission.
- Other legally valid transfer mechanisms under applicable data protection laws.
7. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, secure hosting, encryption where appropriate, internal policies, and restricted access to personal data.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, reporting, contractual, and business requirements.
The retention period may depend on:
- The type of personal data.
- The purpose of processing.
- Legal or regulatory obligations.
- Whether there is an ongoing relationship with you.
- Whether retention is necessary to resolve disputes or enforce agreements.
When personal data is no longer required, we will delete, anonymise, or securely store it in accordance with applicable laws.
9. Your legal rights
Under GDPR and other applicable data protection laws, you may have the following rights:
- Right of access — to request a copy of the personal data we hold about you.
- Right to correction — to request correction of inaccurate or incomplete data.
- Right to erasure — to request deletion of your personal data in certain circumstances.
- Right to restriction — to request restriction of processing in certain circumstances.
- Right to object — to object to processing based on legitimate interests or direct marketing.
- Right to data portability — to receive your data in a structured, commonly used, machine-readable format.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.
To exercise your rights, please contact us at: support@chillcall.com
We may need to request specific information from you to confirm your identity before processing your request.
10. Marketing communications
We may send you marketing communications if you have requested information from us, used our services, or provided consent to receive such communications.
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at: support@chillcall.com
Even if you opt out of marketing communications, we may still send you service-related or administrative messages.
11. Cookies and tracking technologies
Our website may use cookies and similar technologies to improve website functionality, analyse traffic, remember preferences, and improve user experience.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.
12. Third-party links
The website ChillCall.com may include links to third-party websites, plug-ins, or services.
We are not responsible for the privacy policies, content, or security practices of third-party websites. We recommend that you review their privacy policies before providing any personal data.
13. Complaints
You have the right to lodge a complaint with the Spanish Data Protection Authority:
Agencia Española de Protección de Datos — AEPD
However, we would appreciate the opportunity to address your concerns first. Please contact us at: support@chillcall.com
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices.
The updated version will be published on ChillCall.com. We recommend that you review this page periodically.
15. Contact details
For any questions regarding this Privacy Policy or the processing of your personal data, please contact:
Bizvisit SL
Address: C/ Arago 366, 08009 Barcelona, Spain
Email: support@chillcall.com
